Eugene Foo Yong Chen
AVAILABLE FOR OPPORTUNITIES
Profile
Software Engineer and Team Lead with 13+ years of experience across mobile, web, and enterprise platforms. Currently at GovTech Singapore, leading one of the development teams and working with BAs and POs to deliver ServiceNow ITSM solutions. Certified in ServiceNow CSA and ITIL V4.
Open to senior engineer or team lead roles in enterprise, government, or product-driven tech teams — particularly where ServiceNow, full-stack, or platform engineering is involved. Also exploring a mid-career switch into AI Engineering, leveraging existing experience with Azure AI services and chatbot development.
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Years exp.
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Devs led
// Career timeline
Work experience
Software Engineer / Team Lead Current
Government Technology Agency (GovTech) · SingaporeGovernment Technology Agency · Public Sector · ~3,000 staff
Dec 2022 – Present · 3 yrs 5 mths
- Team leadership: Led a team of 4 developers — ran daily stand-ups, reviewed code, and made sure features were delivered on time and to standard.
- Requirement bridging: Worked with Business Analysts (BA) and Product Owners (PO) to break down requirements into clear, ready-to-build tasks for the team.
- ServiceNow development: Built custom widgets for the staff-facing Service Portal, wired up REST/SOAP API integrations, and automated IT workflows — reducing manual work for government agencies.
- ITSM processes: Set up and fine-tuned how the team handles Incidents, Change Requests, Problems, and Service Requests — following ITIL V4 guidelines to keep things running smoothly.
- Technical governance: Defined and enforced coding standards and review policies across the team — catching issues early and preventing performance problems from reaching production.
Stack: ServiceNow · Service Portal · UI Builder · Flow Designer · Business Rules · Script Includes · Glide API · REST API · ITSM · JavaScript · ITIL V4
Software Engineer
POPULAR Book Co. Pte Ltd · SingaporeRetail & Publishing · Consumer Tech · Listed company
Oct 2019 – Nov 2022 · 3 yrs 2 mths
- Mobile app (iOS & Android): Maintained and upgraded the POPULAR app for Singapore and Malaysia — added security features like SSL pinning, jailbreak detection, and request rate limiting to protect user data.
- Membership automation: Built a system that auto-generates membership cards, calculates expiry and grace periods, and sends timely push notification reminders — replacing a manual process entirely.
- Internal tools: Developed 3 web platforms used daily by staff — a product expiry tracker, a digital voucher system for customers, and a price checker that pulls live data from SAP and Navision.
- CI/CD & deployment: Managed the full release pipeline — from building and testing to publishing updates on App Store and Google Play via GitLab and Bitrise.
Stack: React Native · ReactJS · Node.js · C# .NET · PHP · MySQL · Redis · AWS SNS · GitLab · Bitrise
Freelance Full Stack & Chatbot Developer
Self-Employed
Sep 2018 – Sep 2019 · 1 yr
- AI-powered chatbot: Built a Facebook Messenger chatbot for businesses — it understands multiple languages (Azure LUIS), recognises product images (Custom Vision AI), and auto-answers common questions (QnA Maker), all powered by calling Microsoft Azure AI APIs.
- Full-stack delivery: Designed and built everything end-to-end — a web portal for clients to configure the bot (ReactJS), a backend API (.NET Core 2), and the bot engine itself (Express.js), hosted on Azure with auto-deploy on every code push.
Stack: Node.js · ReactJS · .NET Core 2 · Azure AI · Azure Bot Framework · Azure SQL · Azure DevOps
Engineer II
Jabil Green Point · TaiwanElectronics Manufacturing · Global MNC · Taiwan HQ
Nov 2015 – Aug 2018 · 2 yrs 10 mths
- Mobile apps: Built iOS and Android apps using Cordova — a single codebase that ran on both platforms, reducing development time for internal tools used across the factory floor.
- Web systems: Developed in-house web applications for invoicing, staff scheduling, and management reporting using ASP.NET/Core MVC.
- Data dashboards: Created interactive charts and management reports using D3.js and DevExtreme — turning raw data into visual summaries for decision-makers.
- App distribution: Handled iOS enterprise app packaging and internal distribution — ensuring the right version reached the right devices without going through the App Store.
Stack: Cordova · ASP.NET/Core MVC · C# · D3.js · DevExtreme · jQuery · MSSQL
Programmer
Ghim Li Global Pte Ltd · SingaporeApparel Manufacturing · Supply Chain Tech · SGX Listed
Dec 2013 – Oct 2015 · 1 yr 11 mths
- Cross-platform system: Built an order and sample tracking system from scratch that ran on Android, iOS, Windows Phone, and Web — one solution for all devices used by the warehouse team.
- Hardware integration: Connected the system to RFID scanners and QR code readers for real-time stock-in/out tracking — replacing manual data entry.
- Single sign-on: Integrated Auth0 with ADFS so all staff could log in once across every platform using their company credentials.
- Reporting: Used Datazen to build management dashboards with live data visualisations for operations and inventory reporting.
Stack: Cordova · HTML5 · JavaScript · C# Web API · Auth0 · ADFS · RFID · Datazen · MySQL
Consultant / Software Engineer
IFCA System (JB) Sdn. Bhd · MalaysiaEnterprise ERP Software · Property & Construction
Jun 2011 – Sep 2012 · 1 yr 4 mths
- Client implementation: Rolled out enterprise ERP software at client sites — handled installation, configuration, and data migration, making sure everything worked before go-live.
- User training: Trained end-users at each site to use the system confidently — covered day-to-day operations and troubleshooting basics.
- Custom development: Wrote code modifications to tailor the system to each client's specific business processes and reporting needs.
Stack: ASP.NET · C# · MSSQL · Crystal Reports
Solution Specialist
MegaPOS · SingaporePoint-of-Sale Solutions · Retail Technology
Jun 2010 – Feb 2011 · 9 mths
- POS deployment: Set up and configured point-of-sale systems for retail clients — installed hardware, loaded software, and prepared the database with client product data.
- Training & support: Trained cashiers and store managers on how to use the system, and provided first-line technical support when issues came up after go-live.
Technical skills
ServiceNow
Mobile
Frontend
Backend
AI / Bot
Cloud
Database
DevOps
Integration
Education
Bachelor of Computer Science / Information Technology
Campbell University, United States
2010
Advanced / Higher Diploma in Computer Science / IT
Tunku Abdul Rahman College, Malaysia
2010
Languages
Mandarin 9English 8Bahasa Melayu 6